Frequently asked questions

Orders within Canada are typically delivered within 5–10 business days. International orders may take 10–20 business days depending on your location and customs processing.

Shipping is charged at the live Canada Post rate for your address — the exact price appears at checkout once you enter your postal code. Faster upgrades like Xpresspost and Priority are listed alongside Regular Parcel with their own live prices. International shipping rates are calculated at checkout.

Canada Post Regular Parcel (standard, 5–10 business days), Xpresspost (2–3 business days, guaranteed), and Priority where available. Each option shows its own live price at checkout — the price displayed is the price charged.

Yes, we ship worldwide. International customers are responsible for any customs duties or import taxes that may apply in their country.

Yes. Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order from your account dashboard under "Orders."

We accept returns within 30 days of delivery for items in their original, unworn condition. Custom or personalized pieces are final sale. See our full Refund Policy for details.

Contact us at hello@lovingcharmz.com with your order number and reason for return. We will provide instructions and a return label if applicable.

Refunds are processed within 5–7 business days of receiving the returned item. The refund is issued to your original payment method.

We do not offer direct exchanges at this time. Please initiate a return for a refund and place a new order for the item you prefer.

Most pieces are available in Brass and Stainless Steel, with sizes Small, Medium, and Large. Each product page shows the available options and any price differences.

Store pieces in a dry place away from direct sunlight, and avoid contact with perfume, lotions, and water. Brass may develop a natural patina over time — gently polish it with a soft cloth to restore shine.

Yes. All transactions are processed through PayPal or Square, both of which use industry-standard encryption. We never store your full credit card number on our servers.

Yes. We use essential cookies to power your shopping experience (cart, login, preferences). We do not use tracking or advertising cookies. See our Cookies Policy for full details.

Many of our pieces can be engraved or customized. Visit our Custom Orders page to start a conversation about what you have in mind.

Yes. We work with boutiques, gift shops, and retailers across Canada. Visit our Wholesale page for more information on minimum orders, pricing, and how to apply.